Can I amend my order?

Performagen Ltd operates a fully automated ordering service which ensures we fulfill the delivery promises detailed on our website. Once an order has been placed online, it is locked into our system for subsequent processing in the warehouse. Unfortunately, once an order has been placed, we are not able to interrupt this process by amending the order in any way. We are unable to add, remove or change any items to the order that you have already placed. However, you are welcome to place another order on our website if you have forgotten an item, or return the item if you have ordered in error.

Has my order gone through?

Once an order has been placed a confirmation email will be sent within an hour containing an order number. We will also send you a confirmation email once your order has been dispatched. Please ensure that this message has not been blocked by a spam filter on your computer.

Where is my order?

We are committed to dispatching orders to anywhere in the UK within 2 working days from the date of placing the order, and to Europe within 3 working days. Delivery time varies from 2-4 working days after dispatch.  If the order has not arrived after 5 working days, please contact us providing the order number.

I have received the wrong item.

If you have received an incorrect item, please contact us providing concise information of the item ordered and the one actually received. We aim to resolve incorrect order queries within 48 hours.

There are items missing from my order?

If an item is missing from your order, please contact us . We aim to resolve incorrect order queries within 48 hours.

There are items damaged in my order?

If you have received items within your order that are damaged, please contact us. We may ask you to provide us with photographic evidence to assist with our investigation. We aim to resolve incorrect order queries within 48 hours.

Can I return an unwanted item?

We offer a 30 day money back guarantee if you’re not satisfied. please see our guarantee for more information.